Washington, D.C.
So, unless you’re new here, you know that recently I’ve been harping on Party DC.
I’ve never been completely thrilled with the level of service and professionalism that they’ve exhibited at their events – and this weekend’s Wine Festival trip was a prime example, when buses didn’t leave until an hour after their scheduled departure and a complete lack of organization left hundreds of paying customers aimlessly wandering Arlington.
Responding to that specific issue, Patrick Barton, Party DC’s president, e-mailed me last night. In part, he said, “It takes a while to load several hundred people on buses trying to load coolers, making sure they get on the same bus w/ all their friends, making sure all buses are completely full, people running on/off the bus after they have already sat down because they forgot something or rather use the restroom at the restaurant (even though they are restrooms on the bus), etc.”
He also responded to my concern that the company’s chaperones are allowed to drink during events, often leading to confusing and conflicting directions at day’s end. “Though our staff members are allowed to partake in the social aspects of our events, they know they are to maintain and keep up certain professionalism,” he said.
Barton says these aren’t “excuses” but “issues that we run in to on our end that exacerbate the situation.”
I’m appreciative of the time Barton took to get in touch with me directly – although I’m still not sure he adequately addressed some of the bigger issues raised (like, for example, oversold trips). But his taking the time to reach out to me is certainly a step in the right direction.
What’d you think?
Read his complete (and long) e-mail after the jump. (more…)