Slopes of Stowe

Stowe, Vermont

Stowe is your iconic Vermont ski town. Think church steeples, lots of organic, locally-sourced restaurant ingredients, Volvos galore and a generally laid back, yet highly sophisticated, population. Dinner conversations revolve around why Obama has not demanded the public option (thus alienating the party base) and debate of whether this small town should cave and allow its first chain store to set up shop.

We stopped for hot apple cider and fresh donuts at Cold Hollow Cider Mill, where the intoxicating smell wafted into the parking lot. Across the street was the Cabot Annex Store, with free cheddar cheese samples galore, including an awesome spicy buffalo and horseradish.

The streets of Stowe were festively decorated, yet quiet in the early morning light. We walked past Shaw’s General Store, which dates from the 1890s, as well a handful of quaint New England inns and arts and crafts stores.

DSC_0035

DSC_0035

DSC_0035

Up the road, we checked into the Stowe Mountain Lodge, the only ski-in, ski-out hotel at the mountain. The ski valet took care of Charlotte’s equipment (warm boots are a must) and we took in the beautiful accommodation, completed just last year at a cost of $400 million. With the staff bowing to our every need, we felt like owned the place. (In fact, all Americans do. The ski resort is owned by AIG.)

The double story windows overlooked the slopes and a fire roared in the hearth. Exposed timber, birch and perfectly cut and fitted New England-y stonework abounded.

DSC_0035

DSC_0035

DSC_0035

After taking the Over Easy gondola, we tackled Mount Mansfield (the highest point in Vermont), where the slopes were in surprisingly good shape for this early in the season, per my expert guide. We tore down the well-groomed and fresh powder trails for most of the morning, before a hearty lunch and an afternoon at the quieter Spruce Peak, the smaller of Stowe’s two mountains.

Back at the lodge, we found a young staff falling over to assist us — yet largely (and somewhat sadly) failing miserably. Our room was not yet ready although it was past 3 p.m. and when we were finally brought upstairs by the bellhop, we were surprised to find it already occupied with other guests. A broken hairdryer we called about was not replaced and it took three separate calls to get coffee that had not been replaced by housekeeping.

With that said, it was a gorgeous space, with a gas-burning fireplace, comfy down comforters, a marble bathroom and an outdoor hot tub.

DSC_0035

DSC_0035

We heated some red wine in our small kitchenette and mulled in some spices. Sitting in front of our fireplace watching the wind howling by, resting our weary feet on the coffee table, we dozed off.

The chill of Burlington

Burlington, Vermont

From the relative warmth of Savannah, we returned to Chapel Hill for our flight north to Boston, where a biting cold front had conveniently settled in. From there, it was about a 3-hour drive to Burlington, the socially conscious college town home to UVM, Phish and Ben & Jerry’s. As we approached, the Jetta’s thermostat plummeted, eventually bottoming out at -1 degree.

In other words, the perfect time for ice cream.

Ben & Jerry’s originally factory sits in Waterbury. We made our way up the icy steps, past a Flavor Graveyard, where classics such as, American Pie, Peanut Butter Cookie Dough and The Godfather fade into memory. Inside, we bought tickets for a tour, wandered the massive gift shop and took the obligatory Head on Label picture.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

Our quirky tour guide gave us a quick history of the company — two surprises: neither Ben nor Jerry had any past experience in food and beverage and the company was sold to Unilever in 2000. We learned that all ice cream starts with a vanilla base and the containers are rotated when the toppings are added in order to ensure even distribution. But watching thousands of pints come off the conveyor belt, we started to lose interest — just feed us already!

It was time for the tasting of a new flavor: Maple Blondie, a maple ice-cream concoction with blonde brownie chunks & a maple caramel swirl. This being Vermont, the maple syrup flavor was strong and delicious and we liked the crunch of the brownies.

DSC_0035

Sweet tooth satisfied, we made our way into downtown Burlington and had a proper lunch at Leunig’s Bistro, which overlooked bustling — and bone-chilling cold — Church Street, the city’s social center.

DSC_0035

DSC_0035

DSC_0035

It was difficult to spend more than a couple of minutes outside, so we hopped back in the car, blasted the seat warmers, and found Magic Hat Brewery. One of the best known of Vermont’s microbreweries, it is housed in a funky factory on the outskirts of town. Beer pros that we now are, we rocked the self-guided tour.

DSC_0035

DSC_0035

My favorite machine was the Bottlemabob, which according to a placard, was a “space-age piece of technological toomfollery [that] whirls bottles around for no apparent reason (other that to take up space) as they approach the immaculate filler.”

DSC_0035

DSC_0035

Back downstairs, we cozied up to the bar and tasted our way down the taps, including the Christmas-y winter ale and iconic #9.

DSC_0035

“Is anyone here for the guided tour?” one of bartenders hollered as we walked out the gift shop. A few North Face-clad twenty-somethings raised their hands. “Ah, damn it,” he replied. “Just have some beers instead.”

They nodded and sat back down.

Paula always wins

Savannah, Georgia

Although the temperatures were unseasonably cool, the sun was out this morning. We checked out of the hotel and loaded up the car for our short drive to Tybee Island, better known as Savannah’s Beach. This time of year it was particularly quiet — the beach supply stores and restaurants long closed for the season and strip motels advertising off-season rates.

We had come to see the Tybee Island Lighthouse, one of the country’s oldest. It dates back to 1736, when it was the tallest structure in colonial America (a towering 90 feet). Since then, it’s been rebuilt and today is one of a handful of eighteenth century lighthouses still in operation.

A walk on the beach worked up an appetite for our lunch at The Lady and Sons, the Mecca of traditional Southern cooking headed by the Food Network Grand Dame herself, Paula Deen. Per instruction, we had made a reservation directly with the hostess that morning — they are not accepted by telephone. Having arrived a few minutes early, we strolled the sprawling gift shop with its Paula Deen lip balm, cook books, shot glasses, fans and knives. Paula has not been too discriminating with what she has slapped her face, name or signature “Hey Ya’ll!” on.

Finally, the time arrived to be seated and we were escorted to our table by a walkie-talkie wearing hostess. Quickly, our friendly waiter delivered steaming hot hoecakes, promptly doused in butter and syrup. Clearly, it was to be one of those meals. Glancing at the overflowing buffet, we were tempted but decided to order off the menu. We would not be disappointed.

The Savannah meatloaf sandwich came with several thick slabs of meatloaf on grilled pumpernickel with wild mushroom mayonnaise. It was accompanied by pickled tomatoes and huge sliced potatoes (or what non-Southerners would described as “French fries”). Cooked perfectly, juicy and well-spiced, it gave SANDWHICH a serious run for its money.

Meanwhile, the pulled pork sandwich was outrageous — pork butt, pulled and smothered in Paula’s BBQ sauce and served on a bun with fries and slaw. The pork was just scrumptious, juicy, tender, thick. This lady knows her pig! Washed down with some fresh brewed Luzianne iced tea, we agreed that it couldn’t get better.

It was an intense lunch that left me wanting more but unable to find room for just one more fry.

We had no room left so took a pecan pie to go — that evening, we demolished the gooey, sweet and crunchy masterpiece.

As our waiter cleared away our plates, still filled with mounds of food, we sighed in surrender. “She wins,” we whispered.

“Paula always wins,” he responded.

Midnight in the Garden

Savannah, Georgia

It was a simple — yet monotonous — 350-mile drive down from Chapel Hill this morning. Crossing the bridge from South Carolina, we arrived in Savannah, some would say the quintessential Southern city, with squares, fountains, cobblestone streets and the slow winding Savannah River lined by street musicians blaring away on saxophones. Savannah is perhaps best known as the backdrop of Midnight in the Garden of Good and Evil, the John Berendt novel that spent 216 weeks on the New York Times bestseller list, longer than any other book.

Savannah is also undergoing a transformation. There’s a burgeoning arts scene, driven largely by the recent expansion of the Telfair Museum and the continuous innovation of Savannah College of Art and Design. And there’s money pouring into historic restoration, including Ellis Square, a square turned parking lot now being re-transformed to its original state.

Our hotel, AVIA, itself a new addition, overlooked the Ellis Square construction. Inside was a modern and serene atmosphere, coupled with true Southern hospitality. After a friendly welcome from the front-desk receptionist, we were promptly upgraded to a Grand Studio Suite, which offered views of the historic district and plenty of space — including a full kitchen.

The Mercer Williams House provided an appropriate introduction to Savannah. The fully restored house, originally built in the 1860s, was the site of the violent act memorialized in Midnight in the Garden of Good and Evil. Jim Williams, who restored the house, was acquitted of murder three times. Today, there are tours of his garden and veranda, as well as the first floor parlor rooms, with their hundred year old tiled floors and artifacts from a bygone era.

Interestingly enough, Williams’ sister still lives on the second floor.

Outside, we wandered among the streets, squares and fountains of the historic district. We passed the bench that served as the backdrop for Forrest Gump, spotted lamp posts and gracious homes festooned in holiday decor and walked the quiet paths of Forsyth Park.

With a light mist falling, we drove out to stately Bonaventure Cemetery, the final resting place for some of this city’s most notable residents, including Conrad Aiken and Johnny Mercer. Towering oak trees — some 250 years old — sit overhead draped with Spanish moss, creating both an eerie and peaceful atmosphere.

Back at the AVIA, we showered before checking out the shops on Broughton Street, including a really cool furniture store, 24e, that was having a barn-burning sale.

We snatched up some goodies, opted for a non-low country cuisine dinner and crashed out.

The “Trade-Off”

Chapel Hill, North Carolina

Life is full of trade-offs. So, apparently, is business.

This morning, as part of Arv Malhotra‘s “Managing Innovation Processes” class, we had accomplished tech journalist Kevin Maney speak as a guest lecturer. Maney is author of the recently released Trade-Off, and presented the book’s namesake framework to us. Essentially, Maney has identified two conflicting forces in business: fidelity, which he defines as the total experience of something; and convenience, or how easy it is to get or do something. All products in today’s economy, he argues, can only be high in fidelity or convenience — not both.

Take music. A U2 concert offers consumers high fidelity — the music, lights, 360 degree stage, the bragging rights to friends — but generally low convenience, like traffic, parking, ticket price, even Bono espousing Africa. On the other side of the spectrum sit MP3s, iTunes and iPods. These are low cost and extremely convenient. But they offer mediocre fidelity: the sound quality isn’t great and there are no liner notes or cases to display proudly on your bookshelf.

Now, consider the compact disc. It sits smack in the middle of this spectrum. While it offers higher sound quality than MP3s, it is less convenient and provides significantly lower fidelity to consumers. Maney argues that these types of products — those trying to offer high fidelity and high convenience, end up doing neither. They fall into the “Fidelity Belly.” And there they die.

He can probably explain the concept better.

The “Trade-Off” was an interesting idea to discuss in class. Much of what we learn at Kenan-Flagler is about competitive cost advantage (essentially, Maney’s convenience) and product differentiation (his fidelity). Why can’t companies do both though? It was suggested that there are limitations on both companies and consumers. For example, as Starbucks tried to take its high fidelity coffeehouse experience to the masses, it stumbled not only because of operational growing pains (company-induced) but also marketing/brand challenges (consumers began questioning exclusivity).

There are big lessons to be learned here. Today’s companies can use the Trade-Off lens in two ways: to identify innovation and new product development opportunities and also to remain focused and disciplined at playing their own game.

Those that fail to do so run the risk of becoming obsolete.

Social media marketing strategies

Chapel Hill, North Carolina

Much has been made about social media marketing. (A Google search reveals 114 million hits.)

social-media-types

There’s a lot of promise for what social media might offer companies in the future. Right now, however, there tends to be a lot of hesitation and confusion. Increasingly, companies are realizing the importance of maintaining a blog, Facebook and Twitter presence. But it is the rare company that has sought to truly engage customers online in a meaningful and creative manner.

We briefly touched on this topic last quarter in Valarie Zeithaml‘s “Services Marketing” class. Wanting to dive deeper into the realm of social media marketing, it became the topic of my final paper. In it, I’ve summarized the strategies in which today’s managers can leverage social media to achieve three key business objectives: customer acquisition, customer service and customer retention. More generally, I’ve also recommended that companies:

  • Monitor the online conversation and empower employees to take action
  • Respond quickly to consumer complaints and praise
  • Utilize reviews and consumer-generated content as “intelligence”
  • Stay honest

114 million pages on the Internet? Make that 114,000,001.

On the final day, art

Christchurch, New Zealand

Our room rate included a continental breakfast, which was mediocre at best. The croissants were stale and the brewed coffee would not have won any awards. Given the accolades that the George has received, it was a bit disappointing.

On this, the final day of our two-week trip through New Zealand, we focused on art, starting at the Christchurch Art Gallery, a beautifully designed yet completely bizarre place. The gigantic inflatable finger in the lobby might have been our first sign that this museum would have us questioning the definition of “art.” (Similar to my experience at MUMOK in Vienna.)

DSC_0035

DSC_0035

The Arts Center was much more up our alley. Formerly University of Canterbury, the gothic building has been transformed into a cooperative, with independent artists setting up small studios within. We purchased some gifts from a local potter before heading back to the hotel.

DSC_0035

DSC_0035

DSC_0035

High Street and SOL Square is the fashionable part of Christchurch, so we headed there next to look at the terribly unfashionable clothing boutiques and small art galleries. Nood, a furniture store specializing in mid-century modern furnishings, was selling a really cool George Nelson clock at a great price. It was too good to pass up.

Now, I’ve just got to figure out how the heck to haul it home.

Returning to the George, we walked through central Cathedral Square, where alongside the namesake Christchurch, a modern conical sculpture had been built to commemorate the millennium. Inside, a choir practiced and intricate stained-glass windows lined the walls.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

The saleswoman at Global Culture (cool t-shirts) recommended an Italian place on Columbo Street for dinner. Café Valentino had a hearty seafood chowder (“It’s yummmmmy,” the store clerk had said earlier in the day. We now agreed.). The thin-crust pizza, however, which we had heard was baked in a wood-burning oven, was a little soggy.

As we finished up our Mac’s Gold beers, we reflected on this remarkable island nation. The Kiwis are some of the most friendly, outgoing people that we have ever met. They are trusting and clearly place a strong emphasis on community and family. Their isolation here has bred within them a perpetual need for adventure. It has also instilled a sense of sustainable building practices and contemporary architecture — although their fashion sense is far from that of Paris.

Having driven about 2,000 miles of it, we can say that this is a beautiful country, one with 4 million residents and 40 million sheep. It is raw and, at times, desolate. But it is these very characteristics that makes New Zealand one of the most spectacular places that I’ve ever visited.

My hellish trip home, about 13,000 miles and 30 hours, commences at 9 a.m. tomorrow. I’ll fly from Christchurch to Auckland to Los Angeles to Memphis to Raleigh. Remarkably, if all goes as planned, I’ll be back in Chapel Hill at 8 p.m. — on the same day.

Nothing like ending a trip like this with a bit of time travel.

Horticulture in the “Garden City”

Christchurch, New Zealand

After so many early wake-up calls, it was nice to sleep in this morning.

On the recommendation of Lonely Planet — confirmed by our hotel concierge — we walked into town for breakfast at Vudu Café. It was easily the best of our entire trip. The flat whites were creamy, rich and sweet. But it was the lemon butter pancakes, topped with fresh black and blueberries and maple syrup, that were just delicious.

We packed our bags and dropped off the rental Toyota at the airport. Avis then proved it is the world’s best agency by eliminating our one-way drop-off fee and reducing the bill by about $200. We’re still not sure why — but we certainly didn’t question their offer.

Our luck was different checking in with Jetstar, a discount subsidiary of Qantas. Like Ryanair, the airline offers obscenely cheap ticket prices but then charges like crazy for extras. Our bags were 9 kilos over the weight limit, which cost us an additional $90. Still, even with that charge, the one-way direct tickets to Christchurch, about an hour northeast, cost less than $70 a piece.

Christchurch, the largest city on the South Island and populated by about 300,000, was founded by the Church of England in the mid-19th century. The city’s architecture, gardens and culture remain eerily reminiscent of its founders’ home country. Our hotel, appropriately enough, was The George, a member of the Small Luxury Hotels and consistently rated one of the best in the city and the country. Needless to say, we had high expectations.

DSC_0035

DSC_0035

DSC_0035

Our premium executive twin room had recently been renovated, with views across the street to Hagley Park, planted by the first provincial government in 1855. The bathroom had the usual products — but we had never seen customized hotel soap, engraved with the George logo. Baller.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

The weather was summery so we made our way through the manicured park lawns and across stone bridges, as punters and kayakers boated down the Avon River, to the Botanic Gardens.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

Many of the garden’s plants, like the azaleas, were exploding with color. Roses were starting to bloom. Uniform-clad school children walked to cricket lessons. Gigantic sequoia trees — similar to those in Rotorua — soared overhead.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

DSC_0035

We had heard and read about a Burmese restaurant, Bodhi Tree, and since neither of us had ever tried that type of ethnic cuisine before, decided to give it a go for dinner. When we arrived, the place was packed — and not only was their no room tonight, but it was also fully booked tomorrow. We made note that Burmese food was either spectacular or the restaurants in this city were terrible. Or both.

A nondescript sushi place on the Avon provided us with a decent, if unspectacular, meal.

Tomorrow, our last day, we explore Christchurch further by foot.

Cruising Milford Sound

Queenstown, New Zealand

We almost had to sleep on the street last night.

The Queenstown Park locks its front doors at night and we left our key in the room. Usually, this wouldn’t present too much of a problem. But could it really be that easy in the adventure capital of New Zealand?

There was no outside phone or emergency contact. And being the only hotel guests, there were no windows to knock on. We walked down Camp Street and saw a television on in one of the second floor rooms. With little other choice, we began pelting the window with small rocks and mulch chips. After a couple of minutes, the lights came on and the sliding door opened. And out walked the hotel owner.

“Have you had too much wine?” he yelled out. Nope, unfortunately, we just couldn’t get back inside his hotel. We all had a good laugh.

This morning we were up before the sun at around 6 a.m. Our destination was Milford Sound, acclaimed to be New Zealand’s most famous tourist destination. The drive in the early dawn went faster than we thought — just about 3.5 hours, with a stop at a bakery in Te Anau.

As we entered Fiordland National Park, the country’s largest, the surroundings changed dramatically. The road carved through dramatic valleys as low hanging clouds framed the soaring, snow-capped mountains.

DSC_0035

With summer approaching, temperatures rising and snow melting, the park has become prone to avalanches. We passed several signs warning against stopping in particularly dangerous areas. By Homer Tunnel, a tremendous avalanche had come across the road a few days prior — emergency vehicles were still patrolling and cleaning up. Fun times.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

We arrived at the Milford Sound Wharf, which even at the early hour, resembled a busy train station. After considering our options, we decided to cruise with Real Journeys.

DSC_0035

The boat was only half full so we were able to grab a table beside one of the windows. Because a light rain was falling, many temporary waterfalls roared off the steep mountainside. Dramatic, beautiful and peaceful all at the same time.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

DSC_0035

The outside deck became crowded with Japanese tourists when we spotted two humpback whales that had found their way into the fiord. After turning around in the choppy Tasman Sea, we passed a pod of dolphins, seals lounging on the shoreline and several blue penguins.

DSC_0035

Returning to shore, we took in one last look of this simply magic place.

DSC_0035

DSC_0035

DSC_0035

It was a long drive back, another 3.5 hours. But passing tour buses and arriving back in Queenstown at 4 p.m., we were glad to have done the trip independently. After resting up, we went for dinner at Pier 19, a restaurant with dramatic views, good food and terrible service.

Our flight to Christchurch, our final destination in this country, departs tomorrow afternoon.

Tackling the Routeburn Track

Queenstown, New Zealand

Breakfast wasn’t included in our room rate and although the coconut French toast sounded tempting, the $25 price tag was ridiculous. We opted instead for flat whites and muffins at Mediterranean Market, an organic, fake Whole Foods market just down the street.

Driving 45-minutes north from Queenstown, we arrived in Glenorchy, a small settlement nestled between Mount Aspiring National Park and the Dart River. The town is the self-proclaimed “Gateway to Paradise” but is probably best known to international audiences as the setting for several scenes in the first “Lord of the Rings.”

We’ve not seen the movie and there wasn’t much happening but the setting was tremendous.

DSC_0035

DSC_0035

DSC_0035

DSC_0035

We continued further north, passing dried river beds and, unsurprisingly, more g(r)azing sheep at the base of these awe-inspiring mountains. In the process, we lost count of the “Wows” and “How amazing?” continually being sighed.

DSC_0035

DSC_0035

Our destination was the Routeburn Track, one of the world’s greatest hikes, according to National Geographic. The track runs from outside of Glenorchy for 45-kilometers to Milford Sound, passing the alpine peaks of Mount Aspiring and rain forest choked valleys.

The track is not yet fully open for summer and there remains an avalanche threat. We opted to spend a low altitude day on the trail, starting with a long ascent, over suspension bridges and across bubbling rivers, along a remarkably well-maintained and sign-posted path.

DSC_0035

DSC_0035

A few kilometers in we came upon what appeared to be a brand-new outhouse. The fact that this was placed in the middle of the wilderness just goes to show how serious Kiwis are about making outdoor activity and environmental protection a national priority.

DSC_0035

After seven kilometers, we emerged from the forest, the skies cleared and we entered the Routeburn Flat. We came upon the first shelter, open but abandoned.

DSC_0035

DSC_0035

DSC_0035

On a picnic table, we set out a delicious lunch (also courtesy of Mediterranean Market), which we peacefully enjoyed in the sun without another soul around.

DSC_0035

Then, suddenly, in the distance we heard a motor. Looking into the sky, we saw a rapidly approaching helicopter hauling a huge cargo net. As it touched down in front of us, we held our food containers. A woman, wearing ear protection and a bright yellow vest jumped out. She began racing toward us and promptly lost her footing in a ditch — causing her to face plant just feet from where we sat with surprised looks.

DSC_0035

Trying to maintain a semblance of dignity, she said that we had to leave. “Landing, shelter, safe,” she blurted out before grabbing our olives and moving us inside the hut. We looked at each other confused and complied. We would later learn that this chopper was resupplying the Routeburn huts in advance of the track’s official opening at month’s end. Enjoying our lunch had clearly conflicted with these plans. We had a laugh and made our way back to the car park.

A friend of mine who had visited New Zealand last year told me that while here in Queenstown, a visit to FERBURGER, a revered local institution, was a must. “The best burger EVER,” he wrote me. That type of claim would have to be validated.

On the main street, we found the joint bustling. After debating the lengthy menu, my mind was set on the Southern Swine — prime New Zealand beef, American streaky bacon, lettuce, tomato, red onion, avocado, aioli & tomato relish. And just because that didn’t seem indulgent enough, edam cheese was added. The gigantic beast of a burger was served up a few minutes later in a brown bag, along with a side of fries, garlic aioli and a Mac’s Gold poured from the tap.

DSC_0035

DSC_0035

Verdict on the best burger claim? After 15 kilometers on the Routeburn — a clear yes.